We will provide replacements in the following circumstances:
- Genuine defect or damage in the product received
- Genuine sizing issues, only for unused garments with tags. Please refer to the size chart in the product page to ascertain if the garment is of right size before buying.
- Package damaged in transit
- In case wrong item has been shipped to you
No replacement will be given in the following cases:
- Products returned in a used or damaged condition
- If the customer changes his / her mind after purchasing or on receipt of the product
- If the product is returned without written confirmation from us via email
- If the product is not returned through our courier.
1) What to do in case the package is damaged?
In case the package appears damaged, crushed, wet or leaked from the outside please do not accept the package from the delivery person. It is probably damage-in-transit and should be not accepted from the courier company. However, if you discover the damage once you open the parcel, please report the damage to us within 48 hours of the delivery of the product through email (firstname.lastname@example.org) describing the damage as mentioned below along with images of the parcel.
2) What is the replacement process?
Step 1: All eligible replacement requests need to be notified to us by email to email@example.com within 30 days of the delivery of the product. Please mention the following information in the email:
- Fityogi Order Number
- Your email ID registered with us
- Name of the damaged product and quantity damaged
- Description of the issue
- Clear photos of the package and the damaged products
Step 2: We will review your replacement request and confirm if the request is approved on email in 48 hours
Step 3: If a replacement is approved, we will arrange to pick up the product by Shiprocket who will deliver it back to us
Step 4: After the receipt of your parcel, we will verify the products and authorize it for replacement within 3 days if the products are found to be in proper condition.
Step 5: Once approved, we will ship the replacement product in 48 hours. In case the replacement product is not available in stock, we may contact you to choose a different product or refund the purchase cost to you. The refund process will take 7-10 working days.
3) Do you arrange for pickup of the products?
Yes, we arrange for pickups for returns that have been approved by us using Shiprocket courier.
4) Where do I mail the returns?
Do not send the products directly to us. All approved replacements need to be picked by our courier Shiprocket only. Any product sent by customers directly to us, will not be accepted and returned back.
5) When will I receive a replacement?
Replacement product will be shipped within 48 hours of the receipt of the original item, subject to the following conditions:
- The products should be unused, unsoiled and unwashed.
- The products should have the original tags and should be in the original packaging.
Any returned item received by us that does not meet the above-mentioned conditions would not be accepted. No replacement will be provided for such products.
6) Can I choose a different product in exchange?
No, you can’t choose a different product in exchange.
7) How much time does it take to issue the refund?
The refund process will take 7-10 working days from the receipt of the returned goods.
8) How is the refund made?
Refund will be sent to the same card/bank account from which the payment was made.
9) Can I modify or cancel my order?
No, you can’t modify or cancel an order once placed successfully on the website.